New Debit Card Information

In January 2017, West Tennessee Credit Union will be changing to a new debit card program that offers you great new benefits.

Your new debit card will arrive the week of January 9

Watch your mail for your new card the week of January 9. You will also be sent instructions on how to update your PIN and activate your card.  If you don’t receive your new card by Monday, January 23, please call West Tennessee Credit Union at (901) 358-3796.

Use your new card on January 25

The conversion will be on January 25. Use your old card until January 24, then begin using your new card on January 25. If you haven’t activated your card using the interactive voice response system before January 25, you may use it for a PIN-based transaction at any business or ATM. 

Be sure to destroy your old card on January 25

Your old debit card will no longer function on January 25. Please destroy any previously issued West Tennessee Credit Union debit cards on January 25.


Once you receive your new debit card, you’ll need to provide the new number to businesses and service providers that charge your card for recurring or automated payments, such as internet services or fitness centers. On or after January 25, any use of the old card will cause your payment to decline and potentially interrupt your service.

Access account information anywhere, anytime with SHAZAM BOLT$

West Tennessee Credit Union is also introducing the SHAZAM BOLT$ app, which allows you to access balance information anytime, anywhere. SHAZAM BOLT$ adds another layer of protection to your debit card by allowing you to set up transaction or suspicious activity alerts.

SHAZAM BOLT$ can immediately alert you to potentially fraudulent activity for:

• A debit purchase for more than an amount you specify

            • Any card-not-present debit transaction (i.e., phone, internet, mail)

            • Any suspicious or high-risk transaction that occurs on your account

The newest feature is transaction control. With the quick tap of a button you’ll be able to block or unblock your card, without affecting previous transactions, if your card is stolen, goes missing or you just want to pause it while traveling. This feature not only provides you peace of mind, but also saves you the hassle associated with losing a card. Simply block your card until you find it, then unblock it for instant use. This fast and simple security feature takes fraud safety up a notch.

SHAZAM BOLT$ is available for smartphones, tablets and any home computer with an internet connection. Download SHAZAM BOLT$ today on the Apple App Store® or Google Play™ and follow the instructions.

We appreciate your business and we’re sure you’ll love your new debit card. If you have any questions, please contact us at (901) 358-3796.